Banking & Finance
Achieve the best ROI and CX with premiere customer support
Current landscape
Engage or lose
Over half of finance app users (53%) drop off because they don’t see the app’s continued value. Financial service providers should innovate continuously and tailor experiences to retain customer interest and loyalty.
The human touch
A significant majority, 66% of banking and 57% of investment consumers opt to call when making a purchase, underscoring the enduring value of personal interaction in financial decisions.
The trillion-dollar call
In a digital-first era, voice calls influence over $1 trillion in consumer spending in the US alone, highlighting the unparalleled convenience and trust customers place in live conversations for their financial transactions.
Why should you partner with Ktech?
6 decades of excellence
Quality is in our DNA. For over half a century, we have been implementing industry-leading practices to facilitate exceptional client experiences and we can do the same for you.
Global talent pool
Serving clients across the globe, we offer a highly-skilled workforce, positioning us as the prime ally for financial institutions aiming to amplify client experiences.
Client relationship management
Our expertise in nurturing long-term relationships enables us to tackle challenges and strengthen connections between global businesses and their customers. With K-tech, client relationships mature into lasting relationships, with every interaction paving the way toward enduring customer satisfaction.
What we do
Through our customer support expertise, we address the unique challenges and opportunities within the banking and financial industry. Our offerings are designed to enhance security, efficiency, and customer satisfaction.
Innovate secure digital banking & financial institution services
For banks and financial platforms, we offer custom solutions that fuse safety with innovation, meticulously aligned with your brand’s goals and your customers’ expectations. Our suite of customer-centric services is engineered to enhance the security and efficiency of digital banking experiences for your customers:
Robust financial safeguards
Implement Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) measures to protect against financial crimes, ensuring your operations remain compliant and secure.
Customized funding solutions
Tailor funding strategies to support the growth and scalability of financial operations, aligning with your business and customers’ needs.
Precise payment scrutiny
Conduct thorough payment screening to detect and prevent fraudulent transactions, maintaining the integrity of financial exchanges.
Efficient chargeback handling
Specialized chargeback services to manage disputes effectively, reducing financial loss and maintaining customer trust.
E2E business transaction oversight
Utilizing advanced monitoring techniques to oversee business transactions, ensuring transparency and compliance across operations.
Secure the future of finance and art with Cryptocurrency & NFT Services
We offer robust protection for investments and creative works in the cryptocurrency and NFT space. Our comprehensive, customer-centric support system is crafted to ensure a secure, fast, and reliable environment for investors and artists alike.
Omni-channel support
24/7 assistance across voice, chat, email, and in-app platforms to cater to digital investors and creators at their convenience.
Fraud Protection
Cutting-edge technology for fraud detection and prevention, securing valuable digital assets against emerging threats.
Vigilant transaction oversight
Monitoring transactions in real-time to ensure the integrity and security of digital exchanges.
Digital footprint management
Utilizing social media scraping and content moderation to protect and enhance online presence.
Secure financial transactions with comprehensive payment solutions
Uplift your sales strategy with our customer service queries support and an unwavering focus on achieving your sales targets. Our database management prowess, combined with strategic cross-selling and upselling, ensures a superior customer experience that expands your customer base.
Round-the-clock support
Continuous support to keep payment systems running smoothly at all times.
Efficient dispute resolution
Handling disputes swiftly to maintain trust and reduce financial friction.
Technical troubleshooting
Real-time, expert technical support to address payment challenges instantly.
Maximize ROI with data-driven insights
Enhance your investment services by utilizing big data for operational efficiency and trend analysis. Besides boosting profits, our support significantly improves customer satisfaction.
Comprehensive investor support
Delivering 24/7 assistance for uninterrupted investment activities.
In-depth KYC & KYB research
Enhancing security and compliance via thorough Know Your Customer (KYC) and Know Your Business (KYB) research.
Proactive fraud management
Implementing strategic fraud detection and prevention to protect investments
Ensure uninterrupted operations with end-to-end digital lending services
We specialize in crafting exceptional user experiences for both startups and established Buy Now, Pay Later (BNPL) providers, ensuring seamless service from start to finish, 24/7.
Merchant-focused dispute handling
Streamlining dispute intake and resolution to maintain strong merchant relationships.
Advanced fraud defense
Employing proactive measures for fraud detection and prevention, ensuring a secure lending environment.
Maximize returns, elevate customer experience
